SL BASICS FAQ's
Product Range
SL Basics' skincare line includes cleansers, toners, serums, moisturizers, masks, and more. These products are carefully formulated to address various skin concerns using natural and organic ingredients.
SL Basics offers body washes, body butters, and body serum, all made with gentle and natural ingredients to pamper and hydrate your skin.
SL Basics' makeup collections feature high-performance formulas, vibrant shades, and long-lasting wear. From foundations and concealers to eyeshadows, blushes, highlighters, and Matte for you lipsticks, they offer a wide range of makeup products.
Yes, SL Basics ensures that their makeup products are free from harmful chemicals, prioritizing clean and green beauty.
Absolutely! SL Basics' makeup products are known for their natural and organic formulations, making them a healthy choice for your skin.
Yes, SL Basics' makeup is gentle and suitable for sensitive skin, providing both coverage and care.
Yes, SL Basics offers a diverse range of shades in their makeup collections to cater to various skin tones and preferences.
Yes, SL Basics is committed to cruelty-free practices, ensuring that their makeup products are not tested on animals.
You can find blogs and tips on SL Basics' website and social media platforms for guidance on using their products effectively.
SL Basics is best organic brand in Pakistan.
INGREDIENT TRANSPARENCY
Ingredient transparency means disclosing all the components used in a product. It's crucial because it helps customers make informed choices about what they apply to their skin.
SL Basics provides complete ingredient lists for all their products, so customers can understand the benefits of each ingredient.
You can find ingredient lists on SL Basics' every product page.
Natural ingredients commonly used by SL Basics include aloevera, coconut oil, Shea butter, and various plant extracts, chosen for their nourishing properties.
Ethical and sustainable ingredient sourcing means that SL Basics supports fair trade practices, respects local communities, and promotes environmental sustainability while obtaining the ingredients for their products.
ECO-FRIENDLY PACKAGING
SL Basics is dedicated to eco-friendly packaging practices, using materials that minimize environmental impact and are recyclable.
Yes, SL Basics' packaging materials are designed to be recyclable, contributing to their commitment to sustainability.
While there is still no service yet however SL Basics is committed to reducing waste and may explore recycling or refill programs in the future.
SL Basics actively seeks environmentally friendly packaging options to lessen their carbon footprint and minimize waste.
CUSTOMER TESTIMONIALS
You can find customer testimonials on SL Basics' website and social media platforms, where satisfied customers share their experiences.
You can share your testimonial by reaching out to SL Basics through their website or social media channels.
Yes, you can find it on social media channels.
Customers have reported improvements in their skin, citing SL Basics products as gentle, effective, and nourishing.
Yes, customers have praised SL Basics hair care products for their natural ingredients and their ability to nourish and strengthen hair.
Makeup enthusiasts have expressed their satisfaction with SL Basics makeup collections, highlighting the quality, vibrant shades, and long-lasting wear.
ORDER AND RETURN
You can easily find your desired products on our user-friendly website and can place order through checkout process.
Our Physical Locations: Store Locations.
Orders typically takes 3-4 business days to be delivered. Please note that delivery times may increase for remote locations or due to unforeseen circumstances.
You will receive an email after placing your order, and you can track your order using the provided tracking information or you can approach our help department through social channel or email: help@slbasics.com
If your order is delayed, You can inform us via Call/email and can get update on the status of your order.
SL Basics offers returns and exchanges for damaged or faulty items. Contact help@slbasics.com with your order details to initiate the process.
To start a return, contact help@slbasics.com with your order information. Items sent back without prior authorization will not be accepted.
You can cancel your order within 24 hours of purchase, but once dispatched, orders cannot be canceled.
SL Basics accepts both Pre-Paid (Online) and Cash on Delivery (COD) payment methods.
PRIVACY POLICY
SL Basics' Privacy Policy outlines how they protect your personal information when using their services. It covers what personal data is collected, how it's used, who has access to it, and your rights regarding the information.
SL Basics prioritizes the protection of your personal data through measures such as encryption, secure storage, and strict access controls.
SL Basics collects data like your name, address, email, phone number, and date of birth for purposes such as order processing and communication.
SL Basics uses your personal information for tasks like order processing, sending delivery notifications, answering queries, and informing you about new services and offers.
Yes, you can opt out of receiving marketing updates from SL Basics by contacting them or using the provided opt-out options in their communications.
You have the right to request information about the personal data SL Basics holds on you. If your data is incorrect or incomplete, you can request corrections or removal. They do not sell your details to third-party marketing companies.
SHIPPING AND DELIVERY
Currently, SL Basics ships nationwide in Pakistan, with international delivery options coming soon.
Local orders usually take 3-5 business days to be delivered, and orders are typically shipped within 1-2 business days.
Orders above PKR 1399.00 qualify for free shipping nationwide. SL Basics uses TCS, a reputable courier partner, for all deliveries within Pakistan.